FAQs

What does the memorial letter look like?

Below is a sample memorial letter, along with instructions on how to complete the donation form so that the memorial letter will be correct for your client.

 

If I’ve made a mistake in the donation tab, how do I fix it?

If you have not already completed the Preview and Process step, you can delete your incorrect entry and resubmit it. To delete an entry, go to the Preview and Process tab and click the red delete button. To re-enter, return to the Donation tab.  If you have already confirmed the entries, please email pettrust@uoguelph.ca, or call 519-824-4120 x 54431 for assistance.

What happens if I do not “commit” my donations on the Preview & Process tab? 

If you do not commit your entries on the Preview and Process tab, the entries will not be processed. You must commit entries before OVC Pet Trust will send memorial letters to your client(s).

What does it mean if my memorial donation is “pending” in the Donations Summary tab?

A “pending” entry means that you have committed your donation, however we have not yet sent a memorial letter to your client. If you have questions about a pending entry, please email pettrust@uoguelph.ca or call 519-824-4120 x 54431 for assistance.

Do I have to give a minimum donation per pet?

There is no minimum donation, however $20 per pet is our suggested donation amount. We appreciate clinics that support at this level or greater, as it helps to ensure we are able to continue to grow the fund and help fulfill our mission.

How long will it take before my client receives notification of my donation?

OVC Pet Trust mails letters once weekly, on Tuesdays. Holidays or Canada Post service interruptions may cause fluctuations. Please contact us at pettrust@uoguelph.ca or 519-824-4120 ext. 54431 if you have questions about the timing of the mailed letters.

Will my clients be contacted by Pet Trust, OVC or the University of Guelph?

No, after the memorial letter is sent, your clients will not be contacted for any purpose.

When will I receive my statement?

You are responsible for downloading your statement quarterly. Please click on the “payment history” button and in the drop down under the “Vet Clinic Billing Statement” heading, choose the appropriate quarter. You can view instructions in the tutorial video located here.

How do I pay my statement?

You can make your payment online in the portal. Please click on the “payment history” button and under the “make an online payment” heading use the dropdown to choose to pay your current balance, or another amount. Click on “pay now” and follow the instructions to enter your credit card info online. You can also send a cheque payable to The University of Guelph OVC Pet Trust Memorial Program. Once payment is received, we will send your tax receipt. You can review the process in the tutorial video located here.

Are tax receipts issued for donations?

Tax receipts are issued by the University of Guelph for donations received by OVC Pet Trust (charitable registration number 10816 1829 RR 0001).

Where do the donations go?

Donations made through the OVC Pet Trust Memorial Program are directed to the OVC Pet Trust Greatest Need.